Refund Policy

Refund Policy for importexport-india.org

 

Thank you for choosing importexport-india.org for your IEC registration consultancy needs. We are committed to providing professional services and ensuring a smooth and successful experience for our clients. Please read this Refund Policy carefully to understand the conditions under which refunds may be issued.

1. Service Charges and Payments

Our consultancy services for IEC (Import Export Code) registration include a range of tasks such as form filling, documentation assistance, application review, and submission on behalf of our clients. Our service fees are charged on a per-project basis and are clearly outlined at the time of engagement. All payments are due as per the agreed terms.

2. Refund Eligibility

Due to the nature of the services provided, refunds are not typically available once the process of assisting with your IEC registration has begun. However, we understand that unexpected circumstances may arise, and we have the following guidelines in place:

  • Refund for Unused Services: If you have paid for our services but the process has not yet started (i.e., no work has been completed on your IEC application), you may be eligible for a partial refund. A fee for any administrative work already completed may be deducted from the refund amount.

  • No Refund after Submission: Once your IEC application has been submitted to the Directorate General of Foreign Trade (DGFT) or the application process is in progress, no refunds will be issued. This is because the work involved in filling out forms, reviewing documents, and submitting the application is a service rendered and cannot be undone.

  • Exceptional Cases: In exceptional circumstances where a refund request is justified (for example, due to significant delays caused by our end), we will consider a partial refund on a case-by-case basis. Refunds will be processed at our discretion.

3. Cancellation Policy

If you decide to cancel our services after making a payment but before any work has been initiated, please notify us immediately in writing or via email. Cancellations are eligible for a refund as outlined under the “Refund for Unused Services” section, minus any applicable processing or administrative fees.

4. How to Request a Refund

To request a refund, you must contact us at supports@importexport-india.org or call us at +91 9679737773. Please provide the following details:

  • Your full name
  • The date of the payment
  • Your business details (name, type, etc.)
  • The reason for your refund request

We will respond to your request within 7-10 business days and inform you of the decision regarding your refund eligibility.

5. Processing of Refunds

If your refund request is approved, we will initiate the refund process. Refunds will be issued via the same payment method used for the original transaction (e.g., bank transfer, credit card, etc.) unless otherwise agreed upon. Please allow 7-14 business days for the processing and transfer of the refund.

6. Non-Refundable Fees

Please note that the following fees are non-refundable:

  • Service fees for work already initiated or completed.
  • Any third-party charges (such as transaction fees, bank charges, or government fees related to IEC registration).

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about any updates.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, or if you need assistance with a refund request, please contact us at:

  • Email: supports@importexport-india.org
  • Phone: +91 9679737773
  • Address:
    Name of Premises/Building: Customer Service Point (CSP), PNB
    Village/Town: Balarampur
    Block: Rajnagar
    Road/Street/Lane: Balarampur Road
    City: Suri
    State: West Bengal
    District: Birbhum
    Pin: 731126